Privacy Policy

Effective Date: August 18, 2026
Last Updated: August 18, 2026

CBX Roofing (“CBX Roofing,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains what information we collect, how we use it, when we may share it, how long we retain it, and the choices you have regarding your information.

This Privacy Policy applies to information collected through the CBX Roofing website, https://cbxroofsidaho.com/, contact forms, quote requests, phone calls, text messages, email, advertising platforms, and other interactions with CBX Roofing.

1. Who We Are

CBX Roofing

3811 N. Commerce Circle, Unit 3
Idaho Falls, ID 83401

Phone: (208) 390-8942
Idaho RCE: #41830
Website: https://cbxroofsidaho.com/

If you have questions about this Privacy Policy or how your information is used, you may contact us at the phone number above or through our website.

2. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Full name
Email address
Telephone or mobile phone number
Mailing address
Property address
Information about your roof or property
Roofing needs or project details
Information about roof damage
Photos or other files you provide
Appointment and scheduling information
Information necessary to provide an estimate or roofing services
Information you provide when communicating with CBX Roofing

We may also collect information automatically when you visit our website, including your IP address, browser type, device information, pages visited, referring website, approximate location, and information about how you interact with our website.

3. Information Collected Through Meta, Facebook, and Instagram

CBX Roofing may advertise through Meta platforms, including Facebook and Instagram, and may use Meta lead-generation forms.

When you submit a form through Facebook, Instagram, or another Meta advertising platform, the information you provide may be transmitted to CBX Roofing.

This information may include your:

Name
Email address
Phone number
Property address
Roofing or property information
Responses to questions included in the lead form
Other information you voluntarily provide

CBX Roofing may use information received through Meta lead forms in accordance with this Privacy Policy.

4. How We Use Your Information

CBX Roofing may use the personal information we collect to:

Respond to requests for information
Contact you about a roofing quote or estimate
Schedule a roof inspection
Schedule consultations or appointments
Evaluate roofing or property needs
Provide roofing services
Communicate regarding an existing project
Follow up on a previous inquiry
Provide customer service
Process payments or financing applications where applicable
Coordinate project scheduling and services
Communicate about warranties or completed work
Improve our website and services
Measure and improve our advertising and marketing
Send promotional communications about CBX Roofing services, offers, and promotions where permitted by applicable law and based on the consent provided

We may contact you by telephone, text message, or email using the contact information you provide.

5. Marketing Communications

If you provide your contact information through our website, a CBX Roofing form, a Meta/Facebook/Instagram lead form, or another source, we may use that information to follow up regarding your inquiry, quote, inspection, or requested services.

Where you have provided the required consent, we may also use your information to send marketing communications regarding CBX Roofing’s services, promotions, special offers, and other information that may be relevant to you.

You may opt out of marketing communications at any time.

For marketing emails, you may use the unsubscribe link included in the email.

For marketing text messages, you may reply STOP to the applicable message to opt out.

You may also contact CBX Roofing directly to request that we stop sending marketing communications.

Opting out of marketing communications will not prevent us from sending non-marketing communications necessary to administer an existing project, appointment, transaction, warranty, or other service relationship.

6. Who We Share Information With

CBX Roofing may share personal information when reasonably necessary to operate our business and provide requested services.

Depending on the circumstances, information may be shared with:

Service Providers

We may use third-party companies and service providers that help us operate our business, including:

Customer relationship management (CRM) systems
Lead management systems
Scheduling and appointment software
Website hosting and technology providers
Communication providers
Payment processors
Marketing and advertising platforms
Analytics providers

These companies may have access to personal information only as reasonably necessary to provide services to CBX Roofing.

Contractors and Subcontractors

Where necessary to perform or coordinate roofing services, CBX Roofing may provide relevant customer or property information to contractors, subcontractors, suppliers, inspectors, or other project-related service providers.

Financing Partners

If you request financing or choose to apply for financing, information may be shared with the applicable financing provider as necessary to process your request.

The financing provider’s own privacy policy will apply to information it collects directly from you.

Legal and Regulatory Requirements

CBX Roofing may disclose information when we believe disclosure is reasonably necessary to comply with applicable law, legal process, governmental requests, court orders, or to protect the rights, property, or safety of CBX Roofing, our customers, or others.

7. Third-Party Advertising and Tracking

CBX Roofing may use third-party advertising and analytics technologies to understand how visitors use our website, measure advertising performance, and improve our marketing.

Depending on the technologies currently implemented on our website, these may include:

Meta Pixel
Meta Conversions API
Google Analytics
Other advertising, analytics, or conversion-tracking technologies

These technologies may collect information such as your IP address, browser or device information, pages viewed, actions taken on our website, and information about interactions with our advertisements.

Third-party platforms may use cookies, pixels, APIs, or similar technologies according to their own privacy policies.

You can learn more about how Meta and Google handle information through their respective privacy policies and privacy controls.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Operate the website
Remember preferences
Understand website traffic
Measure advertising performance
Improve website functionality
Provide relevant advertising
Understand how visitors interact with our website

You may be able to control cookies through your web browser settings. Disabling certain cookies may affect the functionality of the website.

9. How Long We Keep Your Information

CBX Roofing retains personal information for as long as reasonably necessary to:

Provide requested services
Maintain business and transaction records
Communicate with customers
Fulfill contractual or legal obligations
Resolve disputes
Maintain warranty or project records
Comply with applicable legal, accounting, tax, or regulatory requirements
Maintain legitimate business records

The specific retention period may vary depending on the type of information and the reason it was collected.

When personal information is no longer reasonably necessary for these purposes, CBX Roofing may delete, destroy, or anonymize it, subject to applicable legal and business recordkeeping requirements.

10. Your Choices and Privacy Requests

You may contact CBX Roofing to:

Request information about personal information we maintain about you
Request deletion of your personal information where applicable
Request correction of inaccurate information
Opt out of marketing communications
Request that we stop using your information for certain marketing purposes

To submit a privacy request, contact CBX Roofing at:

Phone: (208) 390-8942

Please understand that some information may need to be retained to satisfy legal, contractual, accounting, warranty, or other legitimate business requirements.

11. Data Security

CBX Roofing takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, alteration, or disclosure.

However, no website, electronic communication, or storage system can be guaranteed to be completely secure.

12. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms, manufacturers, financing providers, or other services.

CBX Roofing is not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage you to review the privacy policy of any third-party website you visit.

13. Children’s Privacy

CBX Roofing’s website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through our website.

If you believe that a child has provided personal information to us, please contact CBX Roofing so we can take appropriate action.

14. Changes to This Privacy Policy

CBX Roofing may update this Privacy Policy from time to time to reflect changes in our business, technology, services, legal requirements, or privacy practices.

When changes are made, we will update the “Effective Date” and “Last Updated” dates at the top of this page.

We encourage you to periodically review this Privacy Policy to understand how your information is handled.

15. Contact Us

If you have questions about this Privacy Policy, how CBX Roofing collects or uses personal information, or wish to submit a privacy request, please contact us: